Monday to Friday: 9.00am – 4.30pm (start last tour)
Weekdays after 5.30pm and Saturdays: on request
Sunday and public holidays: closed
Our interactive exhibition can only be visited after prior request and as part of a guided tour with our deaf guides. Please send us your request!
We will promptly check availability and soon we well be more than happy to welcome you We strive to respond to all inquiries as quickly as possible. If a suitable date is available, you will receive a booking confirmation.
please enquire on the following dates:
Payment must be made on the day of the event. Please note that we currently only offer cash payment.
Yes, you can buy tickets online via our sales partner WIEN TICKET, but you cannot book an appointment. If you have purchased a WIEN TICKET for HANDS UP or received one as a gift, please contact us so that we can find and book a suitable date for your tour.
Yes! Through our sales partner WIEN TICKET, you can purchase tickets online and redeem them later. Please contact us so we can find and book a suitable date for your tour. If you’re thinking of giving this ticket as a gift, you’ll find suitable templates here that you can print out at home.
Alternatively, you can also purchase vouchers directly from us, either as a value voucher for a specific amount of your choice or specifically for, let´s say, two adults. Please simply send us a message. After payment, we will send you the vouchers by mail, or you can pick them up at our location.
A guided tour lasts about 50 minutes. Please arrive about 10 minutes before the start of the 1st tour.
A visit to the exhibition and participation in a guided tour are only possible after prior registration and receipt of a booking confirmation.
There are no language, mental or physical restrictions for participation in HANDS UP. Guided tours for children under the age of 8 (1st and 2nd grade primary schools) and children in kindergarten age are very individual and only possible by prior arrangement.
Yes, of course! However, we emphasise grouping individuals together, as this enhances the experience!
Yes!
A maximum amaount of 30 perticipants can start at one time within a booked time slot. The tour lasts approximately 1 hour, and we ask that you arrive approximately 10 minutes before the start time.
If you plan to come with more than 30 participants, you will need book a second time slot.
For large groups, we recommend stopping outside of our exhibition area, for example, in the Augarten (a 10-minute walk away).
We are dependent on timely planning of our appointment and personnel capacities. If you are unable to keep an agreed appointment, please contact us in good time, at least one to two days before the event, in the interests of both parties. Cancellation of the entire booking must be made both by telephone and in writing.
We try to keep our cancellation policy relaxed! This means that if you let us know the current number of participants one or two days in advance, everything should work out fine, even if one or two people are missing on the day of the event. However, if “half” of the group suddenly drops out, the absent person would be charged 50% of the admission price. However, the reality is that this rarely happens.
EXPERIENCE SILENCE = BE QUIET!
This applies to all participants without exception! Please prepare yourself or the group accordingly. You can also find more information about the content of our exhibition HERE.
Yes, as a travelling exhibition HANDS UP ON TOUR
Yes, thanks to a stair lift, our exhibition is barrier-free.
HANDS UP – Eintauchen in die Welt der Gehörlosen
Hollandstraße 14, 1020 Wien (Entrance via side alley, Kleine Sperlgasse)
With the lines 1 / 2 / 5A / 5B
Stations: Karmeliterplatz (3 min walk),
Tandelmarktgasse (2 min walk)
or Salztorbrücke (4 min walk)
The 2nd district is a short-term parking zone. There are only limited parking spaces available.
We recommend travelling by public transport.
To register for and book a guided tour, please use our contact form. If you have any questions, please check the FAQs first.
We are available for all other enquiries. (Please be sure to include an email address or callback number.) We look forward to hearing from you!