Opening hours

Tuesday to Friday: 09:00 – 16:00 (last guided tour)
Weekdays after 4 pm and Saturdays: on request
Monday, Sunday and public holidays: closed

For appointments during the week, we kindly ask our visitors to book in advance, we will then check availability immediately.

Christmas holidays:
The exhibition and the office will be closed over the Christmas holidays from Sat 21 Dec 2024 until Mon 06 Jan 2025. We will be back for you from Tue, 07.01.2025!

Limited opening hours

please enquire on the following dates:

Booking

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What would you like to do?*

* Availability is checked on the basis of the desired dates. This does not constitute a reservation or booking. You will receive booking confirmations separately by email.

I would like to get*

What is it about?

We answer the most frequently asked questions about booking in our FAQ. Of course you can still send us a message.

We answer the most frequently asked questions about our offers in our FAQ. Of course you can still send us a message.

We answer the most frequently asked questions about the exhibition in our FAQ. Of course you can still send us a message.

Would you prefer to contact us directly?

Message

Would you like to be contacted?

E-Mail

Name

Phone

Which ticket would you like?

Single tickets

Amount*

Please enter a number greater than or equal to 1.

Total

Which ticket would you like?

Group tickets

Amount*

For school groups, please state the number of persons including accompanying guests.

Participants' age*

(average age)

Total

* We recommend tour sizes up to a maximum of 15 people. This way we can guarantee that all participants have a good view of the guide and can actively participate in the exhibition programme. If your group is larger, it will be divided and the second group will start approx. 20 to 30 minutes later. The tour lasts approx. 1 hour. During the waiting time, participants have the opportunity to learn their first signs or the finger alphabet.

Amount*

Please enter a number greater than or equal to 1.

Which ticket would you like?

Exclusive guided tours

Total

Preferred dates

Preferred date 1*

Time*

Preferred date 2

Time

Personal information

Name*

Institution*

E-Mail*

Enter E-Mail Confirm E-Mail

Phone*

Remark

Is there anything else you would like to tell us?

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Booking tip

Select a date directly here and send your booking enquiry. We will confirm the appointment within 48 hours.

Contact us

Questions?

We answer the most common questions in the FAQs below.

FAQ - Booking

How much does a guided tour cost?

How do I pay?

Payment must be made on the day of the event. Please note that we currently only offer cash payment.

Can I buy Tickets online?

Yes, you can buy tickets online via our sales partner WIEN TICKET, but you cannot book an appointment. If you have purchased a WIEN TICKET for HANDS UP or received one as a gift, please contact us so that we can find and book a suitable date for your tour.

Can I buy vouchers from you?

Ja! Über unseren Vertriebspartner WIEN TICKET kannst Du Tickets kaufen und später einlösen. Bitte nimm mit uns Kontakt auf, damit wir einen passenden Termin für Deine Führung finden und buchen können. Soll das Ticket ein Geschenk in Form eines Gutscheines sein, findest Du hier passende Vorlagen, welche Du zuhause selber ausdrucken kannst.

How long does a guided tour last?

A guided tour lasts about 50 minutes. Please arrive about 10 minutes before the start of the 1st tour.

Do I have to book in advance or can I drop by spontaneously?

When we are on tour, our exhibition will be closed on selected days. A visit to the exhibition and participation in a guided tour are therefore only possible after prior registration and receipt of a booking confirmation.

Who can participate in HANDS UP?

There are no language, mental or physical restrictions for participation in HANDS UP. Guided tours for children under the age of 8 (1st and 2nd grade primary schools) and children in kindergarten age are very individual and only possible by prior arrangement.

Can I take part in a guided tour on my own?

Yes, of course! However, we emphasise grouping individuals together, as this enhances the experience!

Is there a maximum number of participants?

No! However, we recommend guided tours for a maximum of 15 people. This way we can guarantee that all participants have a good view of the guide and can actively participate in the exhibition programme. If the group is larger, it will be divided and the second group will start approx. 20 to 30 minutes later. The tour lasts approx. 50 minutes. During the waiting time, participants have the opportunity to learn their first signs or the finger alphabet.

If you are coming with more than 45 participants, please note that we have limited capacity in the waiting area. For large groups (45 people or more), we recommend that you spend some time outside our exhibition, e.g. in the Augarten (10 minutes’ walk)

What do I do if I cannot keep a booked appointment?

We are dependent on timely planning of our appointment and personnel capacities. If you are unable to keep an agreed appointment, please contact us in good time, at least one to two days before the event, in the interests of both parties. Cancellation of the entire booking must be made both by telephone and in writing.

What do I do if the number of participants in my group is smaller than originally booked?

If one or two people in a group of e.g. 20 participants cancel, this is not a problem. However, if half of the group suddenly drops out without timely notification (at least one to two days before the event), a 50% cancellation fee will be charged for all absentees.

Do I have to or can I prepare myself or my group for participation in HANDS UP?

EXPERIENCE SILENCE = BE QUIET!

This applies to all participants without exception! Please prepare yourself or the group accordingly. You can also find more information about the content of our exhibition HERE.

Me or my group can't come to you - would you come to us?

Yes, of course, optionally as a workshop

or as a travelling exhibition HANDS UP ON TOUR

Is the exhibition accessible for wheelchair users?

Yes, thanks to a stair lift, our exhibition is barrier-free.

Directions

HANDS UP – Eintauchen in die Welt der Gehörlosen
Hollandstraße 14, 1020 Wien (Entrance via side alley, Kleine Sperlgasse)

With the lines 1 / 2 / 5A / 5B
Stations: Karmeliterplatz (3 min walk),
Tandelmarktgasse (2 min walk)
or Salztorbrücke (4 min walk)

The 2nd district is a short-term parking zone. There are only limited parking spaces available.
We recommend travelling by public transport.

Contact

To register for and book a guided tour, please use our contact form. If you have any questions, please check the FAQs first.

We are available for all other enquiries. (Please be sure to include an email address or callback number.) We look forward to hearing from you!

Opening hours

Limited opening hours

Booking

Booking tip

Contact us

Questions?

FAQ - Booking

Directions

Contact

Booking

Questions?

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