Opening hours

Monday to Friday: 08.45 am – 4.20pm (start last tour)
Weekdays after 5.30pm and Saturdays: on request
Sunday and public holidays: closed

Our interactive exhibition can only be visited after prior request and as part of a guided tour with our deaf guides. Please send us your request!

We will promptly check availability and soon we well be more than happy to welcome you We strive to respond to all inquiries as quickly as possible. If a suitable date is available, you will receive a booking confirmation.

Limited opening hours

please enquire on the following dates:

Our HANDS UP interactive exhibition will be open as usual during the Easter holidays. However, the office will be staffed to a limited extent to help the Easter Bunny hide eggs!

Your requests for tours during the Easter holidays will be processed as usual.
We will be happy to handle all other inquiries starting Tuesday, April 22, 2025.

Booking

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* Availability is checked on the basis of the desired dates. This does not constitute a reservation or booking. You will receive booking confirmations separately by email.

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What is it about?

We answer the most frequently asked questions about booking in our FAQ. Of course you can still send us a message.

We answer the most frequently asked questions about our offers in our FAQ. Of course you can still send us a message.

We answer the most frequently asked questions about the exhibition in our FAQ. Of course you can still send us a message.

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* A maximum of 30 people can start at the same time within a booked time slot. If you would like to come with more than 30 participants, you will need a second time slot.

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Booking tip

Select a date directly here and send your booking enquiry. We will confirm the appointment within 48 hours.

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Questions?

We answer the most common questions in the FAQs below.

FAQ - Booking

How much does a guided tour cost?

How do I pay?

Payment must be made on the day of the event. Please note that we currently only offer cash payment.
Companies or cashless schools also have the option of paying by invoice (please provide the exact billing address).

Can the visit be billed through Wiener Bildungschancen (Vienna Education Opportunities)?

Yes, HANDS UP is part of Vienna‘s educational opportunities programme! When booking (using the contact form), simply indicate that you would like to be billed through Vienna‘s educational opportunities programme, and we will take care of the rest. Don‘t forget to include the exact name and code number of the school!

Can I buy Tickets online?

Yes, you can buy tickets online via our sales partner WIEN TICKET, but you cannot book an appointment. If you have purchased a WIEN TICKET for HANDS UP or received one as a gift, please contact us so that we can find and book a suitable date for your tour.

Can I buy vouchers from you?

Yes, you have two options:

Through our sales partner WIEN TICKET, you can purchase tickets online and redeem them later. Please contact us so we can find and book a suitable date for your tour. If you’re thinking of giving this ticket as a gift, you’ll find suitable templates here that you can print out at home.

Directly via HANDS UP: Simply contact us (contact details: email and telephone) and we will send you vouchers. The vouchers are valid as soon as we have received payment. Please simply send us a message. After payment, we will send you the vouchers by mail, or you can pick them up at our location.

How long does a guided tour last?

A guided tour lasts about 50 minutes. Please arrive about 10 minutes before the tour begins.

Do I have to book in advance or can I drop by spontaneously?

A visit to the exhibition and participation in a guided tour are only possible after prior registration and receipt of a booking confirmation.

Who can participate in HANDS UP?

There are no language, mental or physical restrictions for participation in HANDS UP. Guided tours for children under the age of 8 (1st and 2nd grade primary schools) and children in kindergarten age are very individual and only possible by prior arrangement.

Can I take part in a guided tour on my own?

Yes, of course! However, we emphasise grouping individuals together, as this enhances the experience!

Is there a maximum number of participants?

Yes!
A maximum amaount of 30 perticipants can start at one time within a booked time slot. The tour lasts approximately 1 hour, and we ask that you arrive approximately 10 minutes before the start time.

If you plan to come with more than 30 participants, you will need book a second time slot.
For large groups, we recommend stopping outside of our exhibition area, for example, in the Augarten (a 10-minute walk away).

What do I do if I cannot keep a booked appointment?

We are dependent on timely planning of our appointment and personnel capacities. If you are unable to keep an agreed appointment, please contact us in good time, at least one to two days before the event, in the interests of both parties. Cancellation of the entire booking must be made both by telephone and in writing.

What do I do if the number of participants in my group is smaller than originally booked?

We try to keep our cancellation policy relaxed! This means that if you let us know the current number of participants one or two days in advance, everything should work out fine, even if one or two people are missing on the day of the event. However, if “half” of the group suddenly drops out, the absent person would be charged 50% of the admission price. However, the reality is that this rarely happens.

Do I have to or can I prepare myself or my group for participation in HANDS UP?

HOW HANDS UP BECOMES AN EXPERIENCE:

From the beginning of the tour, we no longer use spoken language.
We always maintain eye contact with the deaf guides.
We are quiet.
In addition, you can find more information about the contents of our exhibition HERE.

Me or my group can't come to you - would you come to us?

Yes, as a travelling exhibition HANDS UP ON TOUR

For groups from Vienna, we recommend visiting our location at Hollandstraße 14, 1020 Vienna. For groups from other provinces and groups of 75 people or more, we are also happy to come to you!

Is the exhibition accessible for wheelchair users?

Yes! We have a stair lift at the entrance (4 steps) and a barrier-free toilet.

What is the HANDS UP experience?

HANDS UP is an interactive experience that gently and humorously introduces visitors to the world of sign language. On this exciting journey, hearing people experience the beauty of deaf culture and the practice of non-verbal communication.

What's the aim and what experience can I expect?

The aim is to break down barriers towards deaf people in a safe space and build bridges between the hearing and deaf worlds.
How does it feel to not be able to hear? What barriers are there? How can you communicate even if you don’t speak the same language? What do facial expressions and body language convey? Why is sign language not international?
All this and much more can be experienced together.

Is HANDS UP suitable for school pupils/students?

Absolutely! Participating in HANDS UP can make an important contribution to social learning and the promotion of social and personal skills.

Why I should definitely visit HANDS UP!

To promote diversity!
Immerse yourself in a foreign world, experience new things, discover linguistic and cultural diversity! Feel what it might be like to hear nothing. It has been shown time and again that people who have had positive experiences with deaf people (but also with other minorities) carry a positive attitude towards this group into their later social environment.

Directions

HANDS UP – Eintauchen in die Welt der Gehörlosen
Hollandstraße 14, 1020 Wien (Entrance via side alley, Kleine Sperlgasse)

With the lines 1 / 2 / 5A / 5B
Stations: Karmeliterplatz (3 min walk),
Tandelmarktgasse (2 min walk)
or Salztorbrücke (4 min walk)

The 2nd district is a short-term parking zone. There are only limited parking spaces available.
We recommend travelling by public transport.

Contact

To register for and book a guided tour, please use our contact form. If you have any questions, please check the FAQs first.

We are available for all other enquiries. (Please be sure to include an email address or callback number.) We look forward to hearing from you!

We can also be reached via our social media channels. Follow us for news.

Booking

To register for and book a guided tour, please use our contact form

Questions?

If you have any questions, please take a look at the FAQs here.