Opening hours

Monday to Friday: 9.00am – 4.30pm (start last tour)
Weekdays after 5.30pm and Saturdays: on request
Sunday and public holidays: closed

Our interactive exhibition can only be visited after prior request and as part of a guided tour with our deaf guides. Please send us your request!

We will promptly check availability and soon we well be more than happy to welcome you We strive to respond to all inquiries as quickly as possible. If a suitable date is available, you will receive a booking confirmation.

Limited opening hours

please enquire on the following dates:

Our HANDS UP interactive exhibition will be open as usual during the Easter holidays. However, the office will be staffed to a limited extent to help the Easter Bunny hide eggs!

Your requests for tours during the Easter holidays will be processed as usual.
We will be happy to handle all other inquiries starting Tuesday, April 22, 2025.

Booking

"*" indicates required fields

What would you like to do?*

* Availability is checked on the basis of the desired dates. This does not constitute a reservation or booking. You will receive booking confirmations separately by email.

I would like to get*

What is it about?

We answer the most frequently asked questions about booking in our FAQ. Of course you can still send us a message.

We answer the most frequently asked questions about our offers in our FAQ. Of course you can still send us a message.

We answer the most frequently asked questions about the exhibition in our FAQ. Of course you can still send us a message.

Would you prefer to contact us directly?

Message

Would you like to be contacted?

Would you like to be contacted?*

Would you like to be contacted?

Would you like to be contacted?*

Would you like to be contacted?

E-Mail

Name

Phone

Which ticket would you like?

Single tickets

Amount*

Please enter a number greater than or equal to 0.

Would you like to add another kind of ticket?

Single tickets

Amount*

Please enter a number greater than or equal to 0.

Would you like to add another kind of ticket?

Single tickets

Amount*

Please enter a number greater than or equal to 0.

Would you like to add another kind of ticket?

Single tickets

Amount*

Please enter a number greater than or equal to 0.

Which ticket would you like?

Group tickets

Amount*

Please enter a number greater than or equal to 0.

Participants' age*

(average age)

Accompanying Person

(1 accompanying person per 8 pupil)

Amount*

Please enter a number greater than or equal to 0.

* A maximum of 30 people can start at the same time within a booked time slot. If you would like to come with more than 30 participants, you will need a second time slot.

Which ticket would you like?

Exclusive guided tours (flat rate for a maximum of 15 participants)

Amount*

Please enter a number greater than or equal to 0.

Total

Preferred dates

Preferred date 1*

Time*

Preferred date 2

optional

Time

Personal information

Name*

Institution*

Institution*

ZIP Code*

E-Mail*

Enter E-Mail * Confirm E-Mail *

Phone*

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Is there anything else you would like to tell us?

Phone

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Booking tip

Select a date directly here and send your booking enquiry. We will confirm the appointment within 48 hours.

Contact us

Questions?

We answer the most common questions in the FAQs below.

FAQ - Booking

How much does a guided tour cost?

How do I pay?

Payment must be made on the day of the event. Please note that we currently only offer cash payment.

Can I buy Tickets online?

Yes, you can buy tickets online via our sales partner WIEN TICKET, but you cannot book an appointment. If you have purchased a WIEN TICKET for HANDS UP or received one as a gift, please contact us so that we can find and book a suitable date for your tour.

Can I buy vouchers from you?

Yes! Through our sales partner WIEN TICKET, you can purchase tickets online and redeem them later. Please contact us so we can find and book a suitable date for your tour. If you’re thinking of giving this ticket as a gift, you’ll find suitable templates here that you can print out at home.

Alternatively, you can also purchase vouchers directly from us, either as a value voucher for a specific amount of your choice or specifically for, let´s say, two adults. Please simply send us a message. After payment, we will send you the vouchers by mail, or you can pick them up at our location.

How long does a guided tour last?

A guided tour lasts about 50 minutes. Please arrive about 10 minutes before the start of the 1st tour.

Do I have to book in advance or can I drop by spontaneously?

A visit to the exhibition and participation in a guided tour are only possible after prior registration and receipt of a booking confirmation.

Who can participate in HANDS UP?

There are no language, mental or physical restrictions for participation in HANDS UP. Guided tours for children under the age of 8 (1st and 2nd grade primary schools) and children in kindergarten age are very individual and only possible by prior arrangement.

Can I take part in a guided tour on my own?

Yes, of course! However, we emphasise grouping individuals together, as this enhances the experience!

Is there a maximum number of participants?

Yes!
A maximum amaount of 30 perticipants can start at one time within a booked time slot. The tour lasts approximately 1 hour, and we ask that you arrive approximately 10 minutes before the start time.

If you plan to come with more than 30 participants, you will need book a second time slot.
For large groups, we recommend stopping outside of our exhibition area, for example, in the Augarten (a 10-minute walk away).

What do I do if I cannot keep a booked appointment?

We are dependent on timely planning of our appointment and personnel capacities. If you are unable to keep an agreed appointment, please contact us in good time, at least one to two days before the event, in the interests of both parties. Cancellation of the entire booking must be made both by telephone and in writing.

What do I do if the number of participants in my group is smaller than originally booked?

We try to keep our cancellation policy relaxed! This means that if you let us know the current number of participants one or two days in advance, everything should work out fine, even if one or two people are missing on the day of the event. However, if “half” of the group suddenly drops out, the absent person would be charged 50% of the admission price. However, the reality is that this rarely happens.

Do I have to or can I prepare myself or my group for participation in HANDS UP?

EXPERIENCE SILENCE = BE QUIET!

This applies to all participants without exception! Please prepare yourself or the group accordingly. You can also find more information about the content of our exhibition HERE.

Me or my group can't come to you - would you come to us?

Yes, as a travelling exhibition HANDS UP ON TOUR

Is the exhibition accessible for wheelchair users?

Yes, thanks to a stair lift, our exhibition is barrier-free.

Directions

HANDS UP – Eintauchen in die Welt der Gehörlosen
Hollandstraße 14, 1020 Wien (Entrance via side alley, Kleine Sperlgasse)

With the lines 1 / 2 / 5A / 5B
Stations: Karmeliterplatz (3 min walk),
Tandelmarktgasse (2 min walk)
or Salztorbrücke (4 min walk)

The 2nd district is a short-term parking zone. There are only limited parking spaces available.
We recommend travelling by public transport.

Contact

To register for and book a guided tour, please use our contact form. If you have any questions, please check the FAQs first.

We are available for all other enquiries. (Please be sure to include an email address or callback number.) We look forward to hearing from you!

We can also be reached via our social media channels. Follow us for news.

Booking

To register for and book a guided tour, please use our contact form

Questions?

If you have any questions, please take a look at the FAQs here.